What to expect when you call

• Our claims intake team will begin the claim process by asking a series of questions pertaining to your loss.
• Once a claim has been submitted, your assigned adjuster will contact you within 1-2 business days.

Unsure How to File a Claim?

If you’ve never filed a claim before or feel uncertain of what to do, there’s no need to worry. At AALL Insurance®, we recognize that this isn’t your area of expertise. That’s why our claims team has the skills and know-how to provide you with all the guidance needed from start to finish.

Whatever question you may have, don’t hesitate to ask. We love our customers, and we’re passionate about delivering fast and friendly service. All you’ll need is your insurance policy and a telephone.

Call or stop in at any 29 of our convenient locations! We’re here for you when you need us most. 833-3MY-AALL

How to File a Claim

Why have insurance if it doesn’t serve its purpose when you need it most? At AALL Insurance®, we work diligently to earn your trust and aim to exceed your expectations whenever you reach out to us for help.

Before you call or stop by to speak with a claims professional, it’s helpful to make sure all the pertinent information is at your fingertips. First of all, you’ll want to have the applicable auto, home or commercial insurance policy available. You may also want to have a pen and pad ready to take notes as you speak with our claims team, making it easy to jot down important details for later reference. If you have any relevant documentation from the accident or incident, make sure to have that within reach as well. This might include a police report or information from other parties involved.

An AALL Insurance® claims specialist will ask a series of questions to help process your claim. Once your claim is submitted, you can expect your dedicated claims adjuster to contact you within 1-2 business days.

Our claims intake department is open and available by phone Monday through Friday from 9 AM to 6 PM and Saturday from 9 AM to 2 PM. You can also stop in at any one of our 29 convenient locations to speak with a specialist face-to-face.